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Common Questions

How long after I place my order will it ship from your facility?

Orders received by 3pm, EST, will ship same day. Orders received after 3pm, EST, will ship the following business day. Orders only ship Monday through Friday.

What types of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal.

How do I create a user account?

You will receive an email from when you order has been shipped. It will include the tracking number of your shipment. You can click on the tracking number for details about your package and delivery date.

How do I track my package?

You can create an account directly on our website. Click on Create NEW account, and fill out the new customer registration fields. You will need to choose a username and password. Once you've completed the customer registration fields to register, you will receive an email confirmation. If you have any problems or concerns, please contact our customer support team at 855-276-9775, Monday through Friday, 9am to 5pm, Eastern Standard Time.

What if I forget my password?

You can request a new password on our website by clicking on Forgot Your Password. You will need to provide your email and login (in most cases those will be the same). You will receive an email with your new password.